How to get help from WERN
WERN provides household goods free of charge. Access is arranged through a support agency rather than directly with us.
You will need a case manager
Everyone who receives goods from WERN is referred by an accredited case manager at one of our 52 partner agencies. We are not able to take requests directly from members of the public.
If you are already working with a support worker, social worker, housing officer or family violence service, ask them about WERN. They may already be accredited.
If you need help
- 1Talk to your support agencyAny agency already helping you, such as housing, family violence, emergency relief or community health.
- 2Ask whether they hold WERN accreditationWe work with 52 agencies and 466 accredited case managers.
- 3They complete an order form with youYou tell them what you need. Stock depends on what has been donated.
- 4WERN offers an appointmentTypically two to four weeks. You and your case manager attend together.
- 5You choose your goodsYou pick what you need from the warehouse floor, free of charge, and arrange collection within seven days.
If you are not sure who to ask
Email administration@wern.org and tell us the agency you are working with. We will let you know whether they hold a WERN membership, or point you towards one that does.
WERN is not an emergency service. We work through partner agencies and cannot guarantee that every request can be met.
For agencies and case managers
Access to WERN is limited to accredited case managers at financial member agencies. Accreditation involves nomination by your Program Representative and a short induction session, after which you are issued a Personal Accreditation Number.
Order forms and appointment requests go to orders@wern.org. Membership and accreditation go to administration@wern.org.
Membership forms, accreditation requests, the order form and the current Guidelines are on the documents page.
Ask us a question
For anything about referrals, membership or accreditation.