Western Emergency Relief Network

← All the ways to help

Give goods

Furniture, whitegoods and household items in good working order. Tell us what you have and our team will be in touch to arrange a collection.

Offer your goods

There is no obligation. We will contact you to talk through what you have and, if we can use it, arrange a time.

The quickest way for us to arrange a collection.

So we can check it is within our collection area.

A short list is fine. For example, “three-seater couch, dining table and four chairs, working fridge”.

Leave blank if there is no deadline.

Stairs, parking, access, or anything else that would help our truck crew.

We use what you send here only to reply to you. It is emailed to the WERN team and not stored on this website.

How collection works

  1. 1Tell us what you haveUse the form, or phone the warehouse.
  2. 2We get in touchWe will confirm whether we can use it and what it involves.
  3. 3We book a timeCollections run Tuesday to Thursday, 10am to 3pm.
  4. 4Our crew collects itTwo volunteers, a truck, and no charge to you beyond the collection fee where one applies.

Our pick-up team usually needs around three weeks’ notice.

What we can take

  • Lounges, armchairs and sofa beds
  • Dining tables and chairs
  • Beds, bed frames and clean mattresses
  • Wardrobes, drawers, bedside tables and bookshelves
  • Fridges, freezers, washing machines and dryers in working order
  • Kitchenware, crockery, cutlery and small appliances
  • Clean linen, blankets and towels

What we cannot take

Everything WERN gives out goes to a family who has lost their home or is starting again. It has to be something we would be glad to receive ourselves.

  • Anything damaged, stained, torn or broken
  • Mattresses that are soiled or sagging
  • Electrical items that do not work
  • Built-in or flat-pack furniture that cannot be moved safely
  • Clothing, books, toys and bric-a-brac

Our volunteers may decline goods that are not needed or are damaged. Disposing of unusable items costs WERN money that would otherwise help someone.

Where we collect

Brimbank · Hobsons Bay · Hume · Maribyrnong · Melton · Merri-bek · Moonee Valley · Moorabool · Wyndham

For some items we can arrange collection outside this area. Phone 03 8372 4110 to ask.

Rather phone or email?

Warehouse 03 8372 4110
donations@wern.org